Effective Date: 15, August 2025 This Refund Policy (“Policy”) governs the terms and conditions under which refunds may be issued by DsReplay Ltd (“DsReplay,” “we,” “us,” or “our”) in relation to payments made for our services. DsReplay operates under UK jurisdiction, providing services across the European Union (EU), the Middle East, and other regions, with payments processed via Polar SH, which acts as the merchant of record. By purchasing or subscribing to DsReplay services, you (“Customer,” “you,” or “your”) agree to the terms of this Refund Policy. Please read this Policy carefully before completing any payment.

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1. General Policy Statement

1.1. All payments made for DsReplay services are deemed final and non-refundable unless explicitly stated otherwise in this Policy or required by applicable law. 1.2. The provision of refunds is subject to strict scrutiny and is only granted in exceptional circumstances as outlined herein. 1.3. As Polar SH acts as the merchant of record, all payment processing, including refund transactions, are conducted via Polar SH. DsReplay reserves the right to liaise with Polar SH in any refund matters.

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2. Payment and Subscription Terms

2.1. Payments for DsReplay services may be made on a one-time or subscription basis, including but not limited to monthly, quarterly, or annual billing cycles. 2.2. Subscription payments automatically renew at the end of each billing period unless cancelled by the Customer prior to renewal, in accordance with the Terms of Service. 2.3. No refunds will be issued for partial billing periods, unused subscription time, or services cancelled mid-cycle.

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3. Refund Eligibility

Refunds may be considered only under the following conditions: 3.1. Non-Delivery of Service: Where DsReplay fails to deliver the purchased service due to technical or operational reasons within a reasonable timeframe. 3.2. Material Service Defect: Where a critical defect or fault in the service materially impairs the core functionality and DsReplay fails to remedy such defect within a commercially reasonable period after notification. 3.3. Duplicate Payments: In the event of duplicate or erroneous charges confirmed by DsReplay and Polar SH. 3.4. Legal Right to Cancel: Where applicable EU or local consumer protection laws grant you a statutory right of withdrawal or cancellation.

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4. Refund Exclusions

Refunds will not be issued under the following circumstances: 4.1. Change of mind, dissatisfaction with service features, or failure to utilise the service. 4.2. Failure to cancel a subscription prior to automatic renewal. 4.3. Any breach of DsReplay’s Terms of Service or misuse of the platform. 4.4. Services rendered or accessed in full, including completed usage of trials or free periods. 4.5. Requests made after 30 calendar days from the date of payment, unless required by mandatory law.

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5. Refund Request Procedure

5.1. All refund requests must be submitted in writing to: Email: dslabs@dsreplay.com 5.2. Your request must include:
  • Full name and contact details.
  • Payment transaction details (date, amount, payment method).
  • Detailed explanation and evidence supporting the refund claim.
5.3. DsReplay reserves the right to request additional information or documentation to verify the claim. 5.4. Refund requests will be reviewed promptly, and a decision will be communicated within 14 business days.

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6. Refund Processing

6.1. Approved refunds will be processed exclusively through Polar SH via the original payment method. 6.2. Refunds may take up to 14 calendar days to appear in the Customer’s account depending on the payment provider and financial institution. 6.3. DsReplay is not responsible for delays caused by payment processors, banks, or intermediaries.

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7. Regional Considerations

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7.1 European Union

  • Customers within the EU benefit from statutory consumer rights, including a 14-day withdrawal period for distance contracts where applicable.
  • Such rights may override the strict terms of this Policy where mandatory.
  • Customers must notify DsReplay within the statutory period to exercise these rights.

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7.2 Middle East

  • Customers in Middle Eastern jurisdictions are subject to local consumer protection laws, which may vary widely.
  • DsReplay complies with all applicable laws but maintains its right to limit refunds as per this Policy, subject to mandatory local regulations.

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8. Limitations of Liability

To the fullest extent permitted by law, DsReplay disclaims all liability for indirect, consequential, or incidental damages arising from payment or refund issues.

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9. Amendments

DsReplay reserves the right to amend this Refund Policy at any time without prior notice. Changes will be published on our website with an updated effective date.

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10. Contact Information

For any questions regarding this Refund Policy, please contact: 📧 dslabs@dsreplay.com DsReplay by DsLabs Ventures
By making a payment, you acknowledge that you have read, understood, and agreed to this Refund Policy in full.